Frequently Asked Questions
GUEST PREVIEW EXPERIENCE
What is a Preview Experience?
The Preview Experience is a promotional presentation tour of the “Ascendant Holidays powered by Carnival®” vacation membership program. This program, supported by an exclusive partnership with Carnival® Cruise Lines, provides its members with a variety of vacation travel, resort and leisure lifestyle opportunities throughout the world. The Preview Experience is offered to qualified guests who are provided a robust selection of promotional travel and entertainment incentives in exchange for attending the presentation tour.
How can I confirm my attendance at a Preview Experience?
Please call us at: +1 407-602-0131.
Can I make changes to the time or day of my Preview Experience reservation?
Of Course! Just make sure to call us at +1 407-602-0131 and let us know your desired time and date.
If I attend a Preview Experience is there a purchase requirement?
Our Preview Experiences do not require any purchase! You simply attend the welcome presentation where you will be given an opportunity to learn more about the membership program along with the many benefits and value of being a member. You will have absolutely the final say regarding membership consideration without any kind of commitment.
How much time does a Preview Experience last?
The typical preview experience presentation lasts approximately 90-minutes.
Frequently Asked Questions
MEMBERSHIP EXPERIENCE
How long until I will get my Account Logins?
Your RCI account logins will be emailed to you and may take up to 30 Business days to be delivered.
How do I use my RCI benefit?
You are able to use your RCI vacation in any available destination throughout the world. Please make sure you have already deposited your week to use the available Trading Value.
Access https://www.rci.com lookup for your desired destination and dates and follow the booking process.
Please take into consideration that the registration process of new contracts may take up to 30 days to be fully processed.
How do I deposit my Week?
Just call +1 407-469-5970 – Option 3 / Toll-Free USA & Canada: +1 844-897-6688 – Option 3 and ask to deposit your available week. Please have your contract number at hand.
Is it mandatory to pay the usage fee for my Trade Value every year?
No, your Trade Value is paid only when you want to activate your Trade Value to start traveling. Every year or every other year you will be able to decide if you want to activate your Trade Value or not based on your travel needs!
Can my Trade Value be used for anything other than Condo weeks?
No, your trade value can only be used for any of the RCI resort condo weeks. These resorts can be seen in your RCI inventory book that you received today as well as your online account. When logging into your RCI account you will click on the “BOOK” tab in the top right of the RCI homepage. Then you will click “EXCHANGE VACATIONS” at this point you will be able to select an available destination and resort.
Can I stay at all-inclusive properties using Trade Value?
Yes, however your Trade Value ONLY covers the portion of the hotel stay. When using RCI and booking all-inclusive vacations you will need to pay a MANDATORY all-inclusive fee in addition to using Trade Value.
Remember your main benefit are Condo weeks and that Food and beverage is not included in your membership. Keep in mind you have Sunset world for all-inclusive with member only pricing as part of your membership benefits.
Do I get hotel or car rental discounts?
RCI offers a variety of travel-related services, we call these additional services. In this case the discount can be even as low as $1! Remember the main benefit of your membership is the Trade Value.
Can my family use my membership?
You will have the option to add 4 family members at the time you become a member.
How do I get a cruise discount at Carnival, Princess or Cunard?
Please register and activate your account at www.ascendant.cruzy.com On this page, you will find cruises, itineraries, and general information. Once you have chosen your itinerary call +1 855.GOCRUZY (+1 855.462.7899) where you can speak with our cruise specialist, receive your discount a book your cruise trip. International: +1 501.214.9347 Email: info@cruzy.com
How much discount will I receive on my Carnival cruise bookings?
As mentioned, your Carnival benefit gives our members a 10-50% discount on all Carnival cruises, this discount varies based on the cruise, season and unit type.
Who should I call when ready to book a reservation?
Once you receive your RCI credentials you will be able to contact RCI directly to book or you can easily book online!
Since your first Trade Value is complimentary after your first year you will contact Ascendant holidays member services first, to pay your Trade Value Usage fee.
Once the usage fee is paid your Trade Value will be deposited in your account within 1-2 business days.
Once your Trade Value is in your account you are ready to book online, or you can Call the RCI reservations Center.
Are my Last Call weeks the same as my Trade value?
No, your Last Call weeks are an added benefit that allows you to travel last minute, great for spontaneous travelers, within 45 days or less. These weeks are in addition to your Trade Value and the reservation has to be paid to RCI based on the rates showed on their webpage.
How do I make a reservation at Royal Sunset or Royal Marina in Cancun?
Please have your contract number in hand and contact +1 407.469.5970 (Toll-Free +1 844.897.6688) Option 5 or email reservations@ascendantholidays.com to confirm the availability of your desired dates and book. Website:www.sunsetworldresorts.com
How much time in advance do I have to make my reservations?
We recommend you book at least 30 days in advance. Please remember there are seasons with high demand, so the earlier you book the better.
Who should I contact if I have any Questions about my Contract, membership usage or payments?
You should contact Ascendant Holidays Member Services directly, Phone: +1 407-469-5970 – Option 1, Toll-Free USA & Canada: +1 844-897-6688 – Opt 1